Policies

Welcome Message

Hi there! Thank you for stopping by Koffee and Confetti!
I'm Erica The designer/creator here at Koffee and Confetti!

If you send me a message please allow 24-48 hours for a response MON-FRI. I work on orders from 8am-5pm MON-FRI.  Please keep in mind I have two small children and I'm a work from home Mom, I try and answer e-mails durning the day but sometimes it's hard to stop everything I'm doing to reply.  I will get back to you as soon as I can.  
 
*If you e-mail SAT-SUN please give me until Monday to get back to you, as I try and spend my time with my Littles over the weekend.  

Payment Policy

I accept all major credit cards and payments made through PayPal
I will not start on a design until the item has been paid in full.

Shipping Policy

TURN AROUND TIME FOR ALL DRINKWARE IS 4-5 WEEKS. Unless you purchase
 I ship daily MON-FRI and occasionally SAT of every week.

You will receive tracking information as soon as the package ships. Please give 24-48 hours for tracking to update before contacting me.

Refund Policy

If any product is damaged while in route to you I will replace the product or refund your money, but you will need to contact me no later than 48 hours after the product has arrived at your doorstep. (Must show photo proof of damage)
Please allow up to 2-4 weeks for replacement.

Additional Information

All items are customizable  you must state customization in notes at checkout or else I will make whats pictured.
If some color choices are missing from the note I will choose what looks and matches best.

I DO NOT send proofs of custom designs, everything should be stated in the notes before checkout.  If they instruction isn't clear I will contact you.  If you don't hear from me, I understood your notes and your order is being processed! Again please allow 24-48 hours for a response. 
I look forward to working with you and customizing gorgeous Sparkly Drinkware!

Thank you!