Policies

TERMS OF PURCHASE

Hi there! Thank you for stopping by Koffee and Confetti!
I'm Erica The designer/creator here at Koffee and Confetti!

If you send me a message please allow 24-48 hours for a response MON-FRI. I work on orders from 8am-5pm MON-FRI.  Please keep in mind I have THREE  children and I'm a work from home Mom, I try and answer e-mails during the day but sometimes it's hard to stop everything I'm doing to reply.  I will get back to you as soon as I can. I do NOT answer emails on the weekends.  
(((( PLEASE NOTE IF ORDERING DURING A SALE EXPECT LONGER TURNAROUND TIMES))))
 
*If you e-mail SAT-SUN please give me until Tuesday to get back to you, as I try and spend my time with my Littles over the weekend.  

Payment Policy

I accept all major credit cards and payments made through PayPal, Shopify payments, Sezzle
I will not start on a design until the item has been paid in full.

Shipping Policy

TURN AROUND TIME FOR ALL DRINKWARE IS 4-6 WEEKS and *ALWAYS SUBJECT TO CHANGE. 

You will receive tracking information as soon as the package is being packaged to ship. Please give 24-48 hours for tracking to update before contacting me.

I am NOT responsible for lost or stolen packages.  Once the orders are in the hands of USPS I have NO control over them.  

Refund Policy

NO refunds or exchanges (unless its an error on my part) 

all orders are shipped USPS priority mail and are insured - If any product is damaged while in route to you, you can make a claim with USPS and re purchase the item from the website.

Additional Information

All items are customizable  you must state customization in notes at checkout or else I will make what's pictured.
If some color choices are missing from the note I will choose what looks and matches best.

I DO NOT send proofs of custom designs, everything should be stated in the notes before checkout.  If they instruction isn't clear I will contact you.  If you don't hear from me, I understood your notes and your order is being processed! Again please allow 24-48 hours for a response. 
I look forward to working with you and customizing gorgeous Sparkly Drinkware!

Thank you!